Shipping Policy
We take great care in delivering our handcrafted products to you. In India we partner with reputed national couriers.
Our courier partners will be able to deliver the shipment to you between Monday through Saturday: 10 am to 7 pm. Due to production challenges presented by the pandemic, there has been unexpected delays beyond our control because of which we are unable to process some orders on time. We regret the inconvenience caused, but rest assured your order is safe with us. Sometimes the delivery time is not in our control since there are unexpected delays due to extreme weather conditions or disturbances in the city.
As soon as your package ships, the tracking information will be sent to you.
If you are generally not home during delivery hours, please use a shipping address where someone will be available to sign for the package. Please ensure that you are accessible in the contact number provided during checkout. Our courier partner will attempt to reach out to you in the course of delivering your package safely to you.
When you send a gift to your dear one please inform the gift recipient that they should expect a package from you. If they refuse thinking it is an error, we will be unable to deliver your gift.
International Shipping
For our international orders the shipping is not included in the price you pay. We will let you know the shipping charges as per actuals once we weigh the order. We will then request you to transfer the shipping charges to our bank account directly. Sometimes a customer has to pay additional import duties and taxes which are levied once a shipment reaches your country. In the case where additional customs charges are assessed the customer has to pay the additional fees.
As soon as your package ships, the tracking information will be sent to you.
Refund policy
We do not accept refund unless and until there is a manufacturing defect or the goods are damaged in transit.
Cancellations
We will be able to accept order change or cancellation requests any time before we ship your order. You can write to us at admin@chimayashish.com before you receive an e-mail confirmation that your package has been shipped.
Unfortunately, we cannot cancel orders once the shipment is out of our premises for delivery.
If you are sending a gift to a dear one he/she might refuse to accept the package because they think it is being sent to them in error. By informing the recipient that they should expect a package from you will help us deliver your package to your dear ones.
In the unlikely event that your Chinmaya Upahar product has been damaged in transit, please send a picture of the damaged product within 48 hours of receipt of the product to admin@chimayashish.com. Once you courier the product back to us we shall immediately send you the replacement.
Our unlacquered copper products and silver jewellery sometimes may have some black spots or get oxidised. Please note that these products are not damaged. Copper and silver oxidises in the air and has a propensity to turn black. This is a natural process and it could be cleaned with any metal cleaning agent or with natural cleaners like lime & salt, vinegar or salt or tamarind for copper and with colgate tooth powder for silver.
